Refunds and Cancellation Policy

  • Cancellation Policy
  1. NihKan – The Selfcare Arena will not allow its customers to cancel their orders once confirmation is done. However in case the order details needs to be changed then the customer may contact the customer care number or email their request.
  2. If we suspect any fraudulent transaction by any customer or any transaction which defines the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
  3. NihKan – The Selfcare Arena shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers/shop etc. (vendors), flood, fire, wars, acts of God, communal riots or any cause that is beyond the control of NihKan – The Selfcare Arena.
  • Returns & Refund Policy
  1. Orders once placed & processed through may not be cancelled or refunded.
  2. Estimated Delivery Time is the approximate 7-8 days to deliver the Food items to the Customer. In the event of any delay or default in such delivery, NihKan-The Selfcare Arena shall in no event or circumstances be held liable or responsible for the same.
  3. In the event the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However if there is any shortfall in delivery or the food items such as they had split / or were damaged, the Customer shall write at Moreover, in the event of any shortfall in delivery or the food items having spilt/ or being damaged, the Customer shall inform NihKan – The Selfcare Arena of the same within 24 hours. We shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of ten days from the date of such commencement. The decision of NihKan – The Selfcare Arena on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.
  4. After the mutual agreement of refund of payment, NihKan – The Selfcare Arena shall reverse the payment in the same mode the customer has paid.